€159.00 with NO monthly payments

British TV, Movies, Box Sets, Videos, News and
British Soaps ,Sky Sports and all at the touch of a button

Frequently asked support questions.

MASHUP UPDATE VIDEO - CLICK HERE FOR VIDEO - ONLY TAKES A FEW MINUTES BRAND NEW BOXES HAVE BEEN UPDATED - NEARLY NEW BOX SHOULD UPDATE AUTOMATICALLY.

In the rare event that you have an issue, you will find the answer to most issues here. Please check this section first before you contact us because we cannot answer all questions regarding THE BRIT BOX individually, it is taking up a lot of our time.

WHERE CAN I FIND SKY SPORTS AND SKY NEWS?

SKY SPORTS FIND SKY SPORTS HERE!!! - Sky Sports can be found in Sportsaholic under K1MO5 Sports - Scroll down till you see K1M05 Sports.They can also be located in Navi X -Most Visited Last 24 Hours - LIVE TV CHANNELS - Porkies Playlist - Live UK Channels - Scroll down to the Sky TV Channels. *The third pace to find them is under iLive which can also be found in Navi X Media Portal*.

NEW AND EXCITING PLACES TO FIND SKY SPORTS/SETANTA/EUROSPORT/BENIN SPORTS

Sky Sports can also be found in MashUP in 2 places:


I'VE LOST MY THEME. HOW CAN I GET IT BACK?

1. HOW TO GET YOUR BACKGROUND FLAG BACK
Click SYSTEM/APPEARANCE/SKIN SETTINGS/BACKGROUND/CLICK ENABLE BACKGROUND/EXTERNAL STORAGE/SCROLL DOWN TO BACKGROUND IMAGE AND CLICK the british Flag.

2. HOW TO GET YOUR SETTINGS BACK
Click SYSTEM/APPEARANCE/SKIN SETTINGS/BACKGROUND/CLICK ENABLE BACKGROUND/EXTERNAL STORAGE/SCROLL DOWN TO BACKGROUND IMAGE AND CLICK the british Flag.

3. HOW TO GET YOUR FAVOURITE ICONS BACK
Click SYSTEM/APPEARANCE/SKIN SETTINGS/HOME OPTIONS/AND ENABLE THE SETTINGS YOU DO AND DO NOT WANT.

How do i turn off the scrolling RS Feed at the bottom of the home page?
Click SYSTEM/APPEARANCE/SKIN/SKIN SETTINGS/ Scroll down to RSS NEWS FEED and untick the blue circle and it will now not be shown on your home screen.


CAN'T PUT MY WIFI CODE IN CORRECTLY

We get more frustrated calls about this than any other, we also dedicate a whole paragrapgh in our intructions to this, all i can say is almost every call saying the wifi does not work is down to user error, you need to put it in correctly, if there are upper/lower case letters then please use them, it is not connected till it says connected and the time is correct. We have even had people say they spent hours trying to get this to work, only to find out they were putting the code in wrong.


HOW CAN I CHANGE MY FAVOURITE ICONS?

You can easily change your favourite icons, there is a video guide further down this page.


MY BOX SOMETIMES EXITS ME OUT OF XBMC

There is no problem with your Brit TV Box - Just re-start your Brit box and it will be ready to go again.


Do I Have To Switch The Brit Box Off?

Answer: The Brit TV Box does not have an ON/OFF Button - The remote does not turn it off it's just goes into hibernation, to turn it off simply unplug it from the back or put it on a seperate power source. We do recommend switching it off at night. Everytime you turn it back on it reboots and updates itself.


WIFI Issues.

Answer: If your Brit box is connected to your wifi but you keep getting cannot connect to url messages, then the box may be to far from your router. Try moving the box closer to the router, if this cannot be done connect an ethernet cable direct from your router to the Brit box.


Channels Stopping or Buffering - CHECK YOUR INTERNET - 99% OF TIMES THE FAULT IS HERE!

Answer: Normally buffering is caused by your internet speed not being fast enough or your signal not being strong enough but sometimes a bad stream can cause this to happen as well. You may also experience buffering at the busiest time of the week because the links can get overloaded and in addition your normally fast internet can slow down due to the heavy traffic in your area. A good tip is to unplug your router for 20 seconds, this can bring your speed back up to normal. Please note buffeing is not caused by the box itself, it's an internet issue, upgrade your speed and add an ethernet cable, this usually solves most issues.


Help a Channel is Not Working.

Answer: If a channel is not working for you, the best thing to do is reinstall it. This is a simple procedure for most people. *I will post info here soon to show you how to do this.*


Help My Minix Mouse is Not Working.

Answer: This is a very very reliable little mouse, every mouse works every box but we have a number of calls saying they don't work but every single one that has been returned has worked. Please check your batteries...twice. Check the way they are placed in and aim the remote at the box.


How do i change my UKTV/Filmon/Nonfilmon Quality settings from LOW to HIGH

Answer: NotFilmon was down due to the uk tv ruling but It is working fine now. - However if it is not working for you, you will need to change the quality setting from low to high. - Follow these easy instructions and you should be fixed in less than a minute. - Click on all these links, start on the main menu/page of - SYSTEM - ADDONS - GET ADDONS - MIKEY 1,2,3,4 Repository - Video Addons - Nonfilmon - Configure - Scroll down to low and click until it says high, press ok and you are done. THIS ALSO APPLIES TO FILMON - We no longer recommend using expat tv because the quality is no longer as good as filmon and nonfilmon


How do i get my favourite icons back?

Answer: Follow this quick video to get your icons back or to change them at any time. http://www.youtube.com/watch?v=gfGWNdbUpOE


How Do I Re-Install One Channel

Answer: Click on all these!
SYSTEM - ADDONS - INSTALL FROM ZIP FILE - FUSION - MOST POPULAR - 1 Channel Repository* It Highlights Blue*and click on it
Then go back to SYSTEM - ADDONS - GET ADDONS - BSTRDSMKR'S REPOSITORY - VIDEO ADDONS - 1 CHANNEL PLUG IN - INSTALL and it's done!


How Do I Re-Install Mashup TV

Follow this video to easily re-install Mashup to the latest version. - CLICK HERE


How Do I Install the Adult Channels

Answer: Click on all these!
SYSTEM
ADDONS
INSTALL FROM ZIP FILE
FUSION
*scroll down to* XXXADULT
*scroll down to* XBMC REPOSITORY ADULT
GET ADDONS
XBMC ADULT
VIDEO DEVIL and install

It will now be in VIDEO/ADDONS.


DO YOU HAVE A SOFTWARE REPAIR SERVICE?

Answer> Yes we do.
We offer a software repair service but only for boxes purchased from us. Most issues can be fixed, including resett